Shipping & Returns

FREE Worldwide shipping on ANY ORDER when you spend more than £15 ($30) at Koolbadges!!

Koolbadges try to accomodate everyone when it comes to shipping. We have a fixed shipping rate of £1.50 Per Order within the UK & £4.00 Per Order worldwide. Spend more than £15 on badges and you can opt for free standard delivery anywhere in the world. We currently ship to most places in the world, However if you find your Country is not included in our list during the checkout process, drop us an email and we can sort it out for you!

Standard & Free Delivery Please bear in mind the craft nature of these products. All badges are hand made when we receive your order to ensure quality. When using our standard or free delivery options please allow 5-7 working days for UK delivery and 10 working days for orders outside the UK (however items are often shipped on the day of order depending on how busy the workshop is).

Express Delivery - We offer an express delivery option during checkout. This allows (for a small extra payment) for your order to be rushed to the top of the queue and delivered within 5 working days (for £4.00).

Next Day Delivery - We now have a next day delivery option. Please proceed to checkout for details about Next Day delivery. Next Day Delivery is not available during very busy periods in the workshop and on/around public & bank holidays in the UK. Please note that Next Day orders often mean we have to do a special trip to the printers to get your order printed up and then another trip to the post office once we have manufactured your badges. This is all included in the price you pay.

All items are sent in Jiffy bags and will be carefully wrapped in a cellophane wrapper to keep the badges clean, dry & safe in transit. Please note, if you opt for our free or standard shipping option, your package will be dispatched via Royal Mail Second Class within the UK and standard parcels internationally.

Please note if you need your badges in a hurry, we now offer an Express shipping option during checkout, which will rush your order to the top of the queue for rushed delivery. Emails sent after your order stating things like "I need my badges urgent, send them quick" will be useless. Whilst we will try and rush out your order if you ask, unless it is agreed beforehand or Express Shipping is paid for, rush delivery cannot be guaranteed

We currently ship to :-
Argentina
Australia
Austria
Belgium
Brazil
Brunei
Bulgaria
Canada
China
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Israel
Italy
Japan
Kuwait
Latvia
Lithuania
Luxembourg
Macedonia
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Oman
Peru
Poland
Portugal
Romania
Russia
Saudi Arabia
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Taiwan
Switzerland
Thailand
United Kingdom
United States
Uruguay

If you would like us to add your country, please Contact Us

Refunds

Due to the hand made nature of our badges, refunds will only be given in the case of a defective product. If your badges are not delivered they will be replaced, and a refund will not be issued based on lost in transit orders. Custom Badges cannot be refunded as they are part of a print run unique to the customer, and as such cannot be resold by Koolbadges. Please bear this in mind when ordering your custom badges. Ensure you are happy with your artwork before uploading and ordering.

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Testimonials

Thanks

Thanks for making such beautiful badges and Merry Christmas!
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my random badges

i received my badges today arrived very quickly (4 days) im very happy with them. they are cute MAKE CUPCAKES NOT WAR =] lol
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Fantastic Custom Badges in superfast time!

Wow Vicki!! Got the Dog badges today and they are ACE!!! Really lovely, you have done a brilliant job, VERY pleased with them, thank you so...
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